Privacy

Who we are

• Built on Sheets is a trading name of [COMPANY NAME] Ltd, a company registered in England and Wales, company number [NUMBER], registered office [ADDRESS].
• Contact: hello@builtonsheets.com.
• Sam is an office manager that runs a service business from the owner's phone, writing into the owner's own Google Sheet. For the details of the owner's own clients that pass through Sam, the owner's business is in charge of that data and Sam handles it only on the owner's instructions. For the owner's and the crew's own messages to Sam, we are.

What Sam keeps

• The messages you and your crew send Sam, and what Sam answers, in writing. A voice note is turned into words and the words are kept; the voice recording itself is not.
• Your chat ids on WhatsApp or Telegram, so Sam knows who is the owner and who is the crew.
• From your sheet: your business name, your client and crew names, and your Settings (time zone, message times, days off), sent by the sheet once a minute so Sam can understand you.
• Drafts waiting for your ok (an invoice, a reply to a client) until you send or drop them.
• Sam does not keep your Visits, Clients or Invoices tabs: those stay in your sheet, in your Google account. Sam reads the rows it needs for a job and writes the row you asked for.

Where it is kept and who helps

• Sam runs on servers in the European Union (Railway, Netherlands region), with its database in the same place.
• To understand a message, its text is sent to Anthropic (the company behind the Claude models), which does not use it to train its models. To turn a voice note into words, the recording is sent to Google's speech service.
• Messages travel through WhatsApp (Meta) or Telegram, under their own privacy policies.
• Emails Sam sends for you (invoices, replies you approved) go from your own Gmail, through your own sheet. Sam never sees your Gmail.
• We never sell your data, never use it for advertising, and never share it with anyone except the services above.

How long

• Messages are deleted 365 days after they were sent.
• Everything else is kept while you use Sam. Say "delete my data" to Sam and confirm, and everything Sam keeps about your business is deleted at once. Your sheet is not touched.

Your rights

You can ask what we hold about you, ask us to correct it or delete it, by saying "delete my data" to Sam or by emailing hello@builtonsheets.com. If you are not happy with our answer, you can complain to the Information Commissioner's Office (ico.org.uk) or your own country's data protection authority.

Crew members

If you are on a crew, Sam keeps what you send it in your crew group or your private chat with Sam, so it can mark visits done and pass on problems to your boss. Ask your boss, or email us, to have it deleted.